FAQ2023-04-28T23:00:31+00:00

ASK & WE ANSWER

frequently asked questions

Frequently Asked Questions

We often get asked a lot of questions from our clients and customers we do work for. As a result, we have collated the common questions and answered them for you below. Not only does this give you peace of mind with our services – but it also acts as a way for you to get as much information as possible for all things carpet, couch, upholstery and tile and grout cleaning.

Fun Facts About AOC2023-04-18T04:24:27+00:00
  • We have been cleaning and have experience in 4 different countries
  • I have a military back of which has taught us exceptional attention to detail
  • Our cleaning van is the most outstanding in the industry
  • We are accredited and we can prove it
  • We support local businesses SA wide
  • Cleaning is not just a job for us – but a passion
  • Only 14% of carpet cleaners in Adelaide have the right training and or accreditations
Accreditations & Insurances2023-04-18T04:21:04+00:00
  • IICRC certified in carpet cleaning
  • IICRC certified in water damage restoration
  • IICRC certified in upholstery cleaning
  • ITI certified in hard floor surfaces
  • National Police Clearance
  • Public Liability Insurance
  • First Aid trained and certified
How Much Should I Pay To Have My Carpets Cleaned?2023-04-18T04:14:18+00:00

It is human nature that we look for the best deal in town.

You don’t ask you don’t get. Well why should it be different for carpet or upholstery cleaning?

Carpet cleaning or cleaning in general is not regulated and I am sure that the some in the industry that will agree it should be. The problem we are facing day to day is that there are more people that try and make a living out of carpet cleaning but go about it the wrong way. The easiest way to try and win over a customer is price, yes?

I often hear people say I can get it cheaper than that or it is only one (1) room etc….So what are you paying for and how much should you pay? Next time you get a quote please consider the following: A trained carpet technician, such as myself, invested a lot of money in certified training courses (IICRC OR ITI). I am fully insured ($20 million), have a full national police clearance and I invest in ongoing training, and purchasing new and/or improved equipment, plus the chemicals.

Did you know that there are more than 500 carpet cleaners in Adelaide and only 14% have done a training course, or have some form of accreditation?

I can tell you hand on heart that I may not be the cheapest carpet cleaner in Adelaide but I am sure that I am far from the most expensive. One thing that I can guarantee you, is that all my customers get the same level of service, the highest level.

I leave you with this thought…we go to a dentist, we don’t argue price. They do not offer a discount because your teeth are cleaner or your mouth is smaller than the next patient’s. We trust them, they are qualified and so we go to them.

So you have a carpet cleaner turn up at your house, do you trust him or her? Are they qualified?

The answer is simple. You get what you pay for.

How Long Does It Take For Carpets To Dry?2023-04-18T04:15:14+00:00

Dry clean 2-4 hours

Steam clean 6-8 hours

The most common question customers ask when having their carpets cleaned is “Should I steam clean or dry clean (low moisture)?”

Carpet cleaning has always been seasonal or weather dependant.

It does make sense to have carpet cleaned in summer months however with the ever changing chemical formulas carpet cleaning all year round is possible.

It is down to the operator on how well or how soon the carpets will dry. Yes I agree that the type of carpet does make a difference, once again a trained carpet cleaner should know what fibres they are dealing with and what would the best way to clean the carpet. There are a number of machines being used from Scrubbers, Portables or Truck mounts.

Ventilation is one of the main factors and I always tell my customers that the longer one can stay off the carpets the better. This will also prevent soil tracking, prevent slip hazards and promote health and safety of children and pets.

There are of course companies out there that use the word dry in the name as to get your attention or refer to the fact that they do dry cleaning.

Let us be honest. Regardless if you choose dry or steam cleaning, water is used. It is possible that both can turn into a water restoration job if the operator is not equipped or trained.

If the drying time on carpets is real concern I do offer air movers (air movers are very effective and mainly used in water restoration / flood jobs) that is moved from room to room as the clean continues.

Grooming or pile setting is an important final step regardless of the methods of cleaning used.

Not only does it improve the appearance of the carpets it also helps faster drying.

Why Choose Adelaide Outstanding Cleaning?2023-04-18T04:19:11+00:00
  • IICRC certified in carpet cleaning
  • IICRC certified in water damage restoration
  • IICRC certified in upholstery cleaning
  • ITI certified in hard floor surfaces
  • National Police Clearance
  • Public Liability Insurance
  • First Aid trained and certified
happy customers

Testimonials

Excellent
Based on 57 reviews
Crazy Clowns
Crazy Clowns
2023-02-28
Excellent and professional service. Have used several other cleaners before using Johan. We get him every year now to clean our carpets and are always very happy with the results. Johan always put in the extra effort. Very happy!
Marilise Van Der Merwe
Marilise Van Der Merwe
2022-12-14
Absolutely amazing service received, Would highly recommend to Anyone looking for great service.
Sue Mikilewicz
Sue Mikilewicz
2022-12-01
So impressed with the results, thought I was going to have to replace the carpet but it came up fantastic. Will certainly use again and recommend to others.
Cheryl Hamden
Cheryl Hamden
2022-11-29
Johan did an excellent job and my carpet and lounge look very clean.
Kristina Newman
Kristina Newman
2022-11-24
We had our upper level and stairwell carpets cleaned and we were very impressed by Johan's attention to detail, thoroughness and professional approach to customer service. The carpets are clean and renewed with stains removed. We would definitely recommend him and will be using him again.
Brian L
Brian L
2022-03-24
Professional, Trust worthy and Outstanding carpet result. I highly recommend Johan from Adelaide Outstanding Cleaning he was prompt with his reply and was able to come out to complete the job very soon. Johan is very knowledgable in his field and informed me throughout the cleaning process.
Marc Sonneman
Marc Sonneman
2022-02-05
Very happy with the service, great price for a great service.
Asanka Perera
Asanka Perera
2022-01-13
Fantastic carpet cleaning service. Very professional.
Sara Bessell
Sara Bessell
2021-11-08
The result was amazing, would not go anywhere else!! Totally professional, reliable and provided excellent customer service. I would thoroughly recommend this company.

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