frequently asked questions

It is human nature that we look for the best deal in town.

You don’t ask you don’t get. Well why should it be different for carpet or upholstery cleaning?

Carpet cleaning or cleaning in general is not regulated and I am sure that the some in the industry that will agree it should be. The problem we are facing day to day is that there are more people that try and make a living out of carpet cleaning but go about it the wrong way. The easiest way to try and win over a customer is price, yes?

I often hear people say I can get it cheaper than that or it is only one (1) room etc….So what are you paying for and how much should you pay? Next time you get a quote please consider the following: A trained carpet technician, such as myself, invested a lot of money in certified training courses (IICRC OR ITI). I am fully insured ($20 million), have a full national police clearance and I invest in ongoing training, and purchasing new and/or improved equipment, plus the chemicals.

Did you know that there are more than 500 carpet cleaners in Adelaide and only 14% have done a training course, or have some form of accreditation?

I can tell you hand on heart that I may not be the cheapest carpet cleaner in Adelaide but I am sure that I am far from the most expensive. One thing that I can guarantee you, is that all my customers get the same level of service, the highest level.

I leave you with this thought…we go to a dentist, we don’t argue price. They do not offer a discount because your teeth are cleaner or your mouth is smaller than the next patient’s. We trust them, they are qualified and so we go to them.

So you have a carpet cleaner turn up at your house, do you trust him or her? Are they qualified?

The answer is simple. You get what you pay for.

Dry clean 2-4 hours

Steam clean 6-8 hours

The most common question customers ask when having their carpets cleaned is “Should I steam clean or dry clean (low moisture)?”

Carpet cleaning has always been seasonal or weather dependant.

It does make sense to have carpet cleaned in summer months however with the ever changing chemical formulas carpet cleaning all year round is possible.

It is down to the operator on how well or how soon the carpets will dry. Yes I agree that the type of carpet does make a difference, once again a trained carpet cleaner should know what fibres they are dealing with and what would the best way to clean the carpet. There are a number of machines being used from Scrubbers, Portables or Truck mounts.

Ventilation is one of the main factors and I always tell my customers that the longer one can stay off the carpets the better. This will also prevent soil tracking, prevent slip hazards and promote health and safety of children and pets.

There are of course companies out there that use the word dry in the name as to get your attention or refer to the fact that they do dry cleaning.

Let us be honest. Regardless if you choose dry or steam cleaning, water is used. It is possible that both can turn into a water restoration job if the operator is not equipped or trained.

If the drying time on carpets is real concern I do offer air movers (air movers are very effective and mainly used in water restoration / flood jobs) that is moved from room to room as the clean continues.

Grooming or pile setting is an important final step regardless of the methods of cleaning used.

Not only does it improve the appearance of the carpets it also helps faster drying.

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